Terms & Conditions

Effective Date: August 10, 2026

Welcome to jewellfad.com, an online store specializing in Jewelry and Accessories. These Terms & Conditions govern your access to and use of our website, products, services, and related features. By visiting our website, placing an order, creating an account, or using any service provided by us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Please read these terms carefully before using our website or purchasing any product.

1. Business Information

Website: jewellfad.com
Email: jwellfad.business@gmail.com
Phone: 9875312932
Business Address: Green Ridge Apartment, Flat-211, Badu Road, Near Abdalpur Tata Sumo Stand
City & District: Madhyamgram (M), North 24 Parganas
PIN Code: 700155
Business Category: Jewelry and Accessories

For questions regarding orders, products, payments, returns, or other services, customers may contact us using the contact information provided above.

2. Acceptance of Terms

By accessing or using jewellfad.com, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you do not agree with any portion of these Terms & Conditions, please do not use our website or purchase products from us.

We reserve the right to update, modify, or replace these Terms & Conditions at any time. Changes will become effective when posted on this page. Customers are encouraged to review this page periodically.

3. Website Usage

You agree to use our website only for lawful purposes. You must not use the website:

  • To violate any applicable law or regulation.

  • To commit fraud or facilitate fraudulent activity.

  • To interfere with the security or functionality of the website.

  • To attempt unauthorized access to our systems.

  • To upload malicious software, viruses, or harmful code.

  • To copy, reproduce, distribute, or exploit our website content without permission.

  • To provide false, misleading, or inaccurate information.

  • To place fraudulent or unauthorized orders.

We reserve the right to restrict or terminate access to users who violate these Terms.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, colors, sizes, and other information displayed on our website are accurate.

However, slight differences may occur due to:

  • Screen and device settings.

  • Lighting conditions during product photography.

  • Manufacturing variations.

  • Differences in display resolution.

  • Minor variations in color, texture, or finishing.

Product images are provided for representation purposes, and the actual product may have minor visual differences.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information whenever necessary.

5. Jewelry and Accessories

Jewelry and accessories may vary slightly in appearance because of manufacturing, finishing, material characteristics, and photography conditions.

Customers should carefully review the product description, available specifications, size information, material information, and care instructions before placing an order.

Unless specifically stated on the individual product page, product descriptions should not be interpreted as a guarantee of any particular material, gemstone, metal composition, durability, or performance.

6. Product Availability

All products are subject to availability.

Although we attempt to maintain accurate inventory information, occasionally a product may become unavailable after an order has been placed.

If an ordered product becomes unavailable, we may contact the customer regarding available alternatives or cancellation and refund options.

We reserve the right to discontinue products or modify product availability without prior notice.

7. Pricing

All product prices displayed on jewellfad.com are subject to change without prior notice.

Prices may change due to:

  • Supplier costs.

  • Promotional campaigns.

  • Inventory changes.

  • Market conditions.

  • Pricing errors or technical issues.

If a significant pricing error occurs, we reserve the right to cancel the affected order and provide the customer with an appropriate resolution.

Any applicable shipping charges, taxes, discounts, or promotional conditions will be displayed during the checkout process where applicable.

8. Offers and Discounts

From time to time, we may provide promotional offers, discount codes, special prices, or limited-time campaigns.

Unless otherwise stated:

  • Offers may have an expiration date.

  • Some products may be excluded.

  • Multiple discount codes may not be combined.

  • Promotional offers may be subject to specific terms.

  • We may modify or terminate a promotion without prior notice.

Customers are responsible for checking the conditions associated with any promotional offer before using it.

9. Order Placement

When you place an order through our website, you agree to provide complete and accurate information, including your name, delivery address, phone number, email address, and other required details.

After placing an order, you may receive an order confirmation through the contact details provided by you.

An order confirmation does not necessarily guarantee final acceptance of the order. We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability.

  • Incorrect pricing.

  • Incorrect product information.

  • Suspicious or fraudulent activity.

  • Invalid customer information.

  • Delivery restrictions.

  • Technical errors.

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund procedures.

10. Order Cancellation

Customers may request cancellation of an order by contacting us as soon as possible.

Cancellation requests may not be accepted once an order has been processed, packed, dispatched, or handed over to the delivery partner.

If an order has already been shipped, the customer may need to follow the applicable return or refund procedure instead of cancellation.

We cannot guarantee cancellation requests submitted after order processing has started.

11. Cash on Delivery

If Cash on Delivery (COD) is available for your location, customers may select COD during checkout.

Customers placing COD orders agree to accept delivery and pay the applicable order amount to the delivery partner upon receiving the package.

Repeated refusal of COD orders, fraudulent orders, fake contact information, or intentional non-acceptance of deliveries may result in restrictions on future COD orders.

COD availability may depend on location, product, order value, courier service, and other operational factors.

12. Online Payments

Where online payment options are available, payments may be processed through third-party payment service providers.

We do not directly store customers' complete card numbers, CVV numbers, UPI PINs, passwords, or other confidential payment credentials on our website unless specifically stated otherwise.

Customers should use only their own authorized payment methods and provide accurate information during checkout.

13. Shipping and Delivery

We aim to process and dispatch orders within the estimated processing period communicated on our website.

Delivery times may vary depending on:

  • Customer location.

  • Courier availability.

  • Weather conditions.

  • Public holidays.

  • Regional restrictions.

  • Transportation delays.

  • Operational circumstances.

  • Events beyond our reasonable control.

Estimated delivery dates are not guaranteed delivery deadlines unless specifically stated.

Once an order has been handed over to a delivery partner, delivery may be subject to the courier company's terms and operational procedures.

14. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

Please carefully verify your:

  • Full name.

  • House/flat number.

  • Street or locality.

  • City.

  • District.

  • State.

  • PIN code.

  • Phone number.

We are not responsible for delays, failed deliveries, additional charges, or returns resulting from incorrect or incomplete information provided by the customer.

If a package is returned because of an incorrect address, repeated delivery failure, customer refusal, or customer unavailability, additional shipping or re-delivery charges may apply where applicable.

15. Delivery Inspection

Customers are encouraged to inspect the package at the time of delivery where possible.

If the package appears visibly damaged, opened, tampered with, or materially compromised, customers should document the condition through photographs or video and contact us promptly.

Any damage or issue should be reported within the time period specified in our applicable Return & Refund Policy.

16. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Customers should review that policy before purchasing.

Depending on the product and circumstances, eligibility may be subject to:

  • Product condition.

  • Return request timing.

  • Original packaging.

  • Tags and accessories.

  • Proof of purchase.

  • Product-specific exclusions.

  • Verification of the reported issue.

Products that have been damaged due to misuse, improper handling, modification, or normal wear may not qualify for return or refund.

17. Jewelry Care

Customers are responsible for properly caring for jewelry and accessories after delivery.

Depending on the material and product design, exposure to water, perfumes, cosmetics, chemicals, sweat, excessive moisture, heat, or rough handling may affect the product's appearance or finish.

Customers should follow any product-specific care instructions provided with the item.

Normal wear, scratches, discoloration caused by improper care, accidental damage, or damage caused by chemicals may not be considered manufacturing defects.

18. Warranty

Unless expressly stated on the individual product page or accompanying documentation, products sold through jewellfad.com do not automatically include a manufacturer's warranty.

Where a warranty is provided, its terms, duration, coverage, exclusions, and claim procedure will be communicated separately.

Warranty claims may require proof of purchase and supporting photographs or other information.

19. Intellectual Property

All content available on jewellfad.com, including but not limited to:

  • Logos.

  • Brand names.

  • Product photographs.

  • Graphics.

  • Website design.

  • Text.

  • Product descriptions.

  • Icons.

  • Videos.

  • Illustrations.

  • Layouts.

  • Promotional materials.

may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

Unauthorized use of our intellectual property may result in appropriate legal action.

20. User-Submitted Information

If customers submit reviews, feedback, photographs, comments, suggestions, or other content to us, they confirm that they have the right to provide such content.

Customers must not submit content that:

  • Violates another person's rights.

  • Contains unlawful material.

  • Is fraudulent or misleading.

  • Contains offensive or abusive material.

  • Contains malicious software.

  • Infringes intellectual property rights.

By submitting permitted content, you grant us a non-exclusive right to use, reproduce, display, and publish such content for legitimate business and promotional purposes, subject to applicable law.

21. Customer Reviews

Customer reviews should represent genuine experiences.

We reserve the right to moderate, remove, or refuse reviews that contain:

  • Spam.

  • False claims.

  • Abusive language.

  • Personal information.

  • Promotional content unrelated to the product.

  • Illegal content.

  • Content violating another person's rights.

We do not guarantee that every customer review published on our website represents the views of jewellfad.com.

22. Third-Party Services and Links

Our website may contain links, payment systems, courier services, social media integrations, or other services operated by third parties.

Third-party services are governed by their respective terms and policies.

We are not responsible for the content, availability, security, or practices of third-party websites or services.

Customers should review the applicable terms and privacy policies before using third-party services.

23. Privacy

Your use of jewellfad.com may involve the collection and processing of personal information necessary to operate our business, process orders, provide customer support, and deliver products.

Our handling of personal information is described in our Privacy Policy.

By using our website, you acknowledge that you have reviewed the applicable privacy information.

24. Limitation of Liability

To the maximum extent permitted by applicable law, jewellfad.com and its owners, representatives, employees, or service providers will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products, except where such liability cannot legally be excluded.

We are not responsible for circumstances beyond our reasonable control, including courier delays, natural disasters, government restrictions, technical failures, communication failures, strikes, or other force majeure events.

Nothing in these Terms is intended to exclude or restrict any legal rights that cannot lawfully be excluded.

25. Indemnification

To the extent permitted by applicable law, customers agree to indemnify and hold harmless jewellfad.com, its owners, employees, representatives, and service providers from claims, losses, damages, liabilities, or expenses resulting from:

  • Violation of these Terms.

  • Fraudulent or unlawful use of the website.

  • Misuse of purchased products.

  • Infringement of third-party rights.

  • False or misleading information supplied by the customer.

26. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login information.

You should immediately notify us if you believe your account has been accessed without authorization.

We are not responsible for losses resulting from a customer's failure to protect account credentials, except where required by applicable law.

27. Prohibited Activities

Users are prohibited from attempting to:

  • Gain unauthorized access to the website.

  • Introduce viruses or harmful code.

  • Scrape or collect website data without authorization.

  • Use automated systems to interfere with website operation.

  • Conduct fraudulent transactions.

  • Impersonate another person.

  • Use the website for unlawful activities.

  • Circumvent website security measures.

  • Interfere with other customers' access to the website.

We reserve the right to take appropriate action against prohibited activities.

28. Termination of Access

We may suspend or terminate a customer's access to our website or services if we reasonably believe that the customer has violated these Terms & Conditions, engaged in fraudulent behavior, misused our services, or acted unlawfully.

Termination does not affect rights or obligations that arose before termination.

29. Changes to Products and Services

We reserve the right to modify, suspend, or discontinue any product, service, website feature, promotion, or other aspect of our business at any time.

We may also update website content, pricing, product specifications, and policies without prior notice.

30. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes arising from the use of our website, purchase of products, or these Terms & Conditions shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable business location.

31. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to remain in full force and effect.

32. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable policies published on our website, constitute the applicable understanding between the customer and jewellfad.com regarding the use of our website and services.

33. Contact Us

If you have questions, concerns, complaints, or requests relating to these Terms & Conditions, orders, products, payments, or services, please contact us:

jewellfad.com
Email: jwellfad.business@gmail.com
Phone: 9875312932

Business Address:
Green Ridge Apartment, Flat-211, Badu Road, Near Abdalpur Tata Sumo Stand
Madhyamgram (M), North 24 Parganas
PIN Code – 700155
India

Business Category: Jewelry and Accessories

We aim to respond to customer queries within a reasonable period and provide appropriate assistance according to the nature of the request.

34. Acknowledgement

By accessing jewellfad.com, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and any other applicable policies published on our website.

Thank you for choosing jewellfad.com for your Jewelry and Accessories needs.