Shipping policy

Since you're scaling JewellFad, a clear shipping policy is vital—especially for jewelry, where customers worry about safety and delivery speed.

Based on current 2026 e-commerce standards in India, here is a professional shipping policy template you can copy.

SHIPPING & DELIVERY POLICY

Last updated: March 28, 2026

Thank you for choosing JewellFad. We are committed to delivering your jewelry safely and on time. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1-3 business days.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders (e.g., festive seasons), shipments may be delayed by a few days. We will notify you via email or SMS if there is a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Shipment Cost
Standard Shipping	5-7 Business Days	Free (on orders over ₹299)
Express Shipping	2-3 Business Days	₹60
Local	1-2 Business Days	Free

Delivery delays can occasionally occur due to unforeseen courier issues or weather conditions.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Delivery Requirements (KYC)

For high-value jewelry items (above ₹25,000), our courier partners may require a government-issued photo ID (Aadhaar, PAN, or Voter ID) for verification at the time of delivery to ensure the package reaches the correct recipient.

5. Damages & Tampering

JewellFad is liable for any products damaged or lost during shipping.

Important: Do not accept the package if the outer seal is tampered with or broken.
If you receive a damaged product, please save all packaging materials and damaged goods, and contact our support team at [Your Email] within 24 hours with photos of the package.