Shipping policy

Effective Date: August 10, 2026
Website: jewellfad.com
Business Name: Jewellfad
Email: jwellfad.business@gmail.com
Phone: 9875312932
Business Address: Green Ridge Apartment, Flat-211, Badu Road, Near Abdalpur Tata Sumo Stand, City & District: Madhyamgram (M), North 24 Parganas, West Bengal – 700155
Business Category: Jewelry & Accessories

Thank you for shopping with Jewellfad. We are committed to delivering your Jewelry & Accessories products safely, securely, and as quickly as reasonably possible. This Shipping Policy explains how orders placed through jewellfad.com are processed, shipped, delivered, and handled in situations such as delays, incorrect addresses, failed deliveries, or damaged packages.

By placing an order through our website, you acknowledge and agree to the terms described in this Shipping Policy.

1. Shipping Coverage

Jewellfad primarily serves customers across India. We aim to make our Jewelry & Accessories products available to customers in serviceable locations throughout the country.

Delivery availability may depend on the courier network and the customer's complete delivery address, including:

  • House or Flat Number

  • Building or Apartment Name

  • Street/Road

  • Locality

  • City/Town

  • District

  • State

  • PIN Code

  • Contact Number

Some remote, restricted, or difficult-to-service locations may have limited delivery availability. If a courier partner does not service a particular PIN code, we may contact the customer to discuss an alternative delivery arrangement or cancellation where appropriate.

2. Order Processing Time

After an order is successfully placed, our team processes the order for dispatch.

Orders are generally processed within 1–3 business days, excluding Sundays and public holidays. Processing may take additional time during:

  • Major sales and promotional events

  • Festivals and holidays

  • High-demand periods

  • Unexpected operational disruptions

  • Courier service interruptions

  • Product verification or quality checks

For Jewelry & Accessories orders, additional care may be taken during packing to help protect delicate products from scratches, bending, breakage, or other damage during transportation.

The shipping time begins after the order has been processed and handed over to the courier partner.

3. Estimated Delivery Time

Once dispatched, orders are generally delivered within approximately 3–7 business days, depending on the destination and courier availability.

Estimated delivery timelines may vary based on:

  • Customer location

  • PIN code

  • Courier partner

  • Weather conditions

  • Public holidays

  • Transportation conditions

  • Local delivery restrictions

  • Operational or logistical disruptions

The estimated delivery period is not a guaranteed delivery date.

Customers in metropolitan and major urban areas may receive their orders sooner, while customers in remote or less-connected locations may experience longer delivery times.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before the customer completes the purchase.

Depending on our current promotions, Jewellfad may offer:

  • Free shipping on selected orders

  • Free shipping above a specified order value

  • Promotional shipping discounts

  • Standard shipping charges

The applicable shipping fee shown at checkout will be considered the final shipping charge for that order unless otherwise communicated by Jewellfad.

5. Cash on Delivery Orders

If Cash on Delivery (COD) is available for a customer's location and order, the customer may be required to provide a valid mobile number and complete address.

Customers placing COD orders are expected to remain available to receive the parcel and pay the exact applicable amount to the delivery executive.

Repeated refusal or intentional non-acceptance of COD orders may affect the customer's ability to place future COD orders with Jewellfad.

6. Order Tracking

After an order has been dispatched, tracking information may be shared with the customer through the contact details provided during checkout.

Depending on the courier service, tracking information may be provided through:

  • Email

  • SMS

  • WhatsApp

  • Website order updates

  • Other available communication methods

Customers can use the tracking information to monitor the movement of their package.

Please allow some time for tracking information to become active after the shipment is handed over to the courier.

7. Accurate Shipping Information

Customers are responsible for providing complete and accurate delivery information at the time of placing an order.

Please carefully verify:

  • Name

  • Mobile number

  • Flat/House number

  • Building name

  • Street/Road

  • Locality

  • City

  • District

  • State

  • PIN code

Jewellfad will not be responsible for delivery failures caused by incorrect, incomplete, or inaccurate information supplied by the customer.

If an incorrect address is identified before dispatch, customers should contact us as soon as possible at jwellfad.business@gmail.com or 9875312932.

We will make reasonable efforts to update the shipping information before dispatch, but changes cannot be guaranteed once an order has been shipped.

8. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational procedures.

A delivery may fail because:

  • The customer is unavailable

  • The address cannot be located

  • The customer does not answer the phone

  • The customer refuses the parcel

  • The PIN code is incorrect

  • The delivery location is inaccessible

  • The courier cannot contact the customer

Customers should keep their registered phone number available during the expected delivery period.

If an order is returned to us because of repeated failed delivery attempts, refusal, or an incorrect address, additional shipping or re-dispatch conditions may apply.

9. Delayed Shipments

Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our reasonable control.

These may include:

  • Heavy rainfall or natural disasters

  • Floods or other weather conditions

  • Transportation disruptions

  • Strikes or operational shutdowns

  • Festival-related courier congestion

  • Government restrictions

  • Public holidays

  • Courier network problems

  • High order volumes

  • Incorrect or incomplete customer information

  • Unexpected logistical issues

In case of a delay, we will make reasonable efforts to assist the customer and provide available shipment information.

10. Damaged Package on Delivery

Jewelry and accessories should be handled carefully during transportation. Customers are encouraged to inspect the outer packaging immediately upon delivery.

If the package appears severely damaged, opened, tampered with, or otherwise suspicious, customers should document the condition of the package with clear photographs or video before opening it, where reasonably possible.

If the product itself is damaged, customers should contact us promptly at:

Email: jwellfad.business@gmail.com
Phone: 9875312932

Please provide:

  • Order number

  • Customer name

  • Contact number

  • Photographs of the outer package

  • Photographs of the product

  • Description of the issue

This information may be required for investigation with the courier partner and for determining the appropriate resolution.

11. Lost Shipments

If a shipment appears to be lost during transit, customers should contact Jewellfad with their order details.

We may coordinate with the courier partner to investigate the shipment status.

The resolution will depend on the courier investigation and the circumstances of the shipment.

Customers should not assume that a delayed tracking update automatically means that the parcel has been lost.

12. Incorrect or Missing Items

If you receive an item different from what you ordered or find that an item is missing from your package, please contact us as soon as possible.

Send the following information to jwellfad.business@gmail.com:

  • Order number

  • Product name

  • Description of the issue

  • Photographs of the received item

  • Photographs of the packaging

  • Any other relevant information

Our team will review the issue and determine the appropriate next steps according to our applicable return, replacement, or refund terms.

13. Multiple Products in One Order

If an order contains multiple products, we may ship the products together or separately depending on product availability, warehouse processing, packaging requirements, or courier arrangements.

If products are shipped separately, customers may receive separate tracking information.

Any applicable shipping charges will be communicated or displayed according to the order and checkout conditions.

14. Jewelry Packaging and Safety

Because Jewelry & Accessories can be delicate, we aim to package products appropriately before dispatch.

Packaging may include protective materials designed to reduce the risk of:

  • Scratches

  • Minor impact

  • Dust

  • Moisture exposure

  • Bending

  • Surface damage

Customers should open packages carefully and avoid using sharp objects directly against the product packaging.

Jewellfad is not responsible for damage caused after successful delivery due to improper handling, storage, cleaning, modification, or use of the product.

15. Shipping Communication

We may use the customer's provided contact information to communicate important information relating to their order, including:

  • Order confirmation

  • Dispatch confirmation

  • Tracking updates

  • Delivery updates

  • Failed delivery notifications

  • Customer service communication

Customers are responsible for ensuring that their contact information remains accurate.

16. Address Changes After Dispatch

Once an order has been dispatched, changing the delivery address may not be possible.

If you need to change your address, contact us immediately. We will check whether the courier shipment can be modified.

Any additional charges resulting from an address change, if applicable, may be the customer's responsibility.

17. Refused Deliveries

Customers should accept shipments that they have intentionally ordered.

If an order is refused at delivery without a valid reason, the shipment may be returned to Jewellfad.

Any refund or re-shipping decision for a refused shipment will be subject to our applicable Return & Refund Policy and the circumstances of the order.

For COD orders, repeated refusal of shipments may result in restrictions on future COD availability.

18. Delivery to Third Parties

Customers may request delivery to a family member, friend, office, or another authorized recipient by providing the correct delivery details.

Once the shipment is delivered to the address provided by the customer and accepted by an authorized recipient, the delivery may be considered completed.

Customers are responsible for ensuring that the recipient is available to receive the package.

19. Non-Delivery Claims

If the tracking status shows that a package has been delivered but you have not received it, please contact us promptly.

We may ask you to verify whether:

  • A family member received the parcel

  • A neighbor received it

  • The security guard or building reception accepted it

  • The courier delivered it to an alternative authorized person

If the parcel cannot be located, Jewellfad may contact the courier partner for further investigation.

20. Shipping Policy Updates

Jewellfad reserves the right to modify, update, or revise this Shipping Policy when necessary.

Changes may be made due to:

  • Changes in courier services

  • Operational requirements

  • Legal or regulatory requirements

  • Changes in delivery coverage

  • Changes in shipping charges

  • Improvements to our customer service procedures

The latest version published on jewellfad.com will apply to orders placed after the effective date of the updated policy.

21. Customer Support

For questions regarding shipping, delivery, tracking, or order-related issues, customers can contact Jewellfad using the information below:

Website: jewellfad.com
Email: jwellfad.business@gmail.com
Phone: 9875312932

Business Address:
Green Ridge Apartment, Flat-211,
Badu Road, Near Abdalpur Tata Sumo Stand,
City & District: Madhyamgram (M),
North 24 Parganas, West Bengal – 700155, India.

When contacting customer support regarding an order, please include your order number, registered mobile number, and a brief description of the issue so that we can assist you more efficiently.

22. Acceptance of This Shipping Policy

By placing an order through jewellfad.com, you confirm that you have read, understood, and accepted this Shipping Policy.

We appreciate your trust in Jewellfad and strive to provide a secure, reliable, and convenient shopping experience for all Jewelry & Accessories customers.

Thank you for shopping with Jewellfad.