Refund policy
Website: jewellfad.com
Business Email: jwellfad.business@gmail.com
Phone: 9875312932
Business Address: Green Ridge Apartment, Flat-211, Badu Road, Near Abdalpur Tata Sumo Stand, City & District: Madhyamgram (M), North 24 Parganas, West Bengal – 700155
Business Category: Jewelry & Accessories
Effective Date: August 10, 2026
At jewellfad.com, we want every customer to have a safe, convenient, and satisfying shopping experience. We carefully inspect and package our Jewelry & Accessories products before dispatch. However, if you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, you may be eligible for a return, replacement, or refund subject to the terms of this policy.
By placing an order through jewellfad.com, you acknowledge and agree to the return and refund conditions described below.
1. Eligibility for Returns
Products may be eligible for return when one of the following situations applies:
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You received a damaged product.
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You received a defective product.
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You received the wrong product.
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The product is materially different from the description or specifications provided on the website.
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An item is missing from your order.
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The product has a manufacturing defect that was not reasonably identifiable before delivery.
For hygiene, safety, and product-protection reasons, certain Jewelry & Accessories products may be non-returnable unless they arrive damaged, defective, or incorrect.
Products that are customized, personalized, engraved, made-to-order, or specially prepared according to customer instructions may not be eligible for return unless the item is defective, damaged in transit, or incorrectly manufactured.
2. Return Request Period
Customers should contact us as soon as possible after receiving an order if there is any issue.
A return or replacement request should generally be submitted within 7 days of delivery.
To initiate a request, contact:
Email: jwellfad.business@gmail.com
Phone: 9875312932
Please include your order number, customer name, contact number, details of the issue, and clear photographs of the product and packaging.
Requests submitted after the applicable return period may not be accepted unless required by applicable law.
3. Damaged Products
If your Jewelry & Accessories product arrives damaged, please do not use or alter the product.
Customers should:
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Take photographs of the outer shipping package.
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Take photographs of the product from multiple angles.
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Keep the original packaging, labels, tags, invoice, and other materials.
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Contact us within the applicable return period.
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Provide the requested photographs and order details.
Our team may review the submitted information to determine whether the damage occurred during transportation or before delivery.
If the damage is verified, we may offer a replacement, exchange, store credit, or refund depending on product availability and the circumstances of the case.
4. Wrong Product Received
If you receive a product different from the item shown in your order confirmation, please contact us promptly.
Provide:
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Order number
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Photograph of the received product
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Photograph of the packaging/shipping label
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Description of the product you expected to receive
After verification, we may arrange a replacement with the correct product or provide another appropriate resolution.
Customers should not return an incorrect product without receiving return instructions from our team.
5. Defective Products
If an item develops or demonstrates a manufacturing defect shortly after delivery, contact us with photographs or videos showing the problem.
The product may be inspected before a return, replacement, or refund is approved.
Normal wear and tear, accidental damage, misuse, improper storage, exposure to chemicals, water damage where the product is not water-resistant, scratches caused by use, tarnishing caused by environmental conditions, and damage resulting from failure to follow product-care instructions may not qualify as manufacturing defects.
6. Jewelry and Accessories Care
Jewelry and accessories require appropriate care. Customers should follow any care instructions supplied with the product.
Depending on the material and finish, exposure to perfume, cosmetics, lotions, sweat, chemicals, moisture, chlorine, cleaning products, and other substances may affect the appearance or finish of jewelry.
Such changes may not be considered product defects.
Customers are encouraged to store jewelry in a dry, clean place and avoid unnecessary contact with chemicals and moisture.
7. Change of Mind
Returns based solely on a change of mind, personal preference, incorrect size selection, color preference, or an expectation that differs from the product description may not be accepted.
Before ordering, customers should carefully review the product images, specifications, measurements, size information, materials, colors, and other details displayed on the product page.
Where a product is eligible for a change-of-mind return, any applicable return shipping charges or other conditions will be communicated before the return is processed.
8. Non-Returnable Items
Unless the item arrives damaged, defective, or incorrect, the following categories may generally be non-returnable:
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Personalized jewelry
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Customized products
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Engraved products
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Made-to-order products
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Products altered according to customer instructions
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Products that have been worn or used
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Products without original tags or packaging
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Products damaged after delivery due to customer handling
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Products returned after the permitted return period
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Products showing signs of misuse or intentional damage
For hygiene and product-integrity reasons, certain accessories may also be excluded from returns.
9. Return Condition
Approved returns must generally be sent back in the condition in which they were received.
The returned package should include, where applicable:
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Original product
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Original box or packaging
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Tags and labels
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Invoice or order information
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Accessories supplied with the product
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Promotional items supplied with the order
The product should not have been worn, altered, damaged, washed, repaired, or otherwise modified by the customer.
We reserve the right to reject a return where inspection determines that the product does not meet the applicable return conditions.
10. Return Shipping
If the return is due to our error, such as receiving an incorrect, defective, or damaged product, we may arrange or reimburse reasonable return shipping costs as applicable.
For other approved returns, the customer may be responsible for return shipping costs.
Return shipping arrangements will be communicated by our customer support team after the return request has been reviewed.
Customers should not send packages to the business address without receiving return instructions.
11. Return Inspection
After receiving a returned product, our team may inspect the item to confirm the reason for return and its condition.
Inspection may include checking:
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Product condition
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Packaging
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Tags and labels
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Product specifications
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Order details
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Photographs supplied with the return request
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Evidence of damage or manufacturing defect
Approval of a return does not automatically guarantee a refund. The final resolution will depend on the inspection and applicable circumstances.
12. Replacement and Exchange
Where an approved product is eligible for replacement, we may provide the same product subject to availability.
If the exact product is unavailable, we may offer an alternative resolution, such as store credit or refund, depending on the circumstances.
Replacement delivery time may vary depending on inventory availability, logistics, and the customer's location.
13. Refund Eligibility
A refund may be provided when:
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A defective product is verified and replacement is unavailable.
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A damaged product is verified and replacement cannot reasonably be provided.
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The wrong product was delivered and an appropriate replacement cannot be supplied.
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A return is approved under the applicable return terms.
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An order cannot be fulfilled by us after payment has been received.
Refunds are subject to verification and approval.
14. Refund Processing
Once an eligible return is received and approved, we will initiate the applicable refund.
The time required for the refund to appear in the customer's account may depend on the payment method, bank, card issuer, payment gateway, or financial institution.
The original payment method will generally be used where technically possible.
Customers should allow additional processing time for banks and payment providers after we initiate the refund.
15. Cash on Delivery Orders
For Cash on Delivery orders, where a refund is approved, we may request valid bank account or other payment details necessary to process the refund electronically.
Customers are responsible for providing accurate payment information.
We will not be responsible for delays resulting from incorrect or incomplete information supplied by the customer.
16. Shipping Charges
Original shipping charges may not always be refundable.
Where the return is caused by an error attributable to jewellfad.com, such as dispatching an incorrect product or a verified damaged/defective product, applicable shipping charges may be considered for reimbursement.
For customer-initiated returns not caused by a product defect, damage, or fulfillment error, shipping charges may be deducted or may remain the responsibility of the customer.
17. Cancellation Before Dispatch
Customers who wish to cancel an order should contact us as soon as possible after placing the order.
Cancellation requests may be accepted only if the order has not already been processed, packed, shipped, or otherwise entered into fulfillment.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
For customized or made-to-order products, cancellation may be restricted once production or preparation has started.
18. Undelivered or Refused Orders
If a shipment cannot be delivered because of an incorrect address, incomplete address, unavailable recipient, repeated delivery failure, or refusal to accept the parcel, the order may be returned to us by the logistics provider.
If the customer requests re-shipment, additional shipping charges may apply.
If a refund is approved after an undelivered shipment, applicable shipping or handling charges may be deducted where permitted.
19. Product Exchange Due to Size
Where size-based products are offered, customers should carefully check the size chart before placing an order.
An exchange due solely to an incorrectly selected size may be subject to product availability and applicable return conditions.
Customized or personalized size orders may not be eligible for exchange unless there is a manufacturing or fulfillment error.
20. Promotional and Discounted Orders
Products purchased during promotional campaigns, flash sales, special offers, clearance sales, or using discount codes may be subject to additional return restrictions.
Any special return conditions applicable to a promotion will be displayed or communicated at the time of purchase.
Discount amounts may not be refundable separately where the applicable order is refunded.
21. Free Gifts and Promotional Items
If an order includes a free gift, promotional item, coupon, or other complimentary product, the promotional item may need to be returned along with the main product where applicable.
Failure to return promotional items may affect the refund amount or eligibility.
22. Fraud Prevention and Abuse
We reserve the right to investigate suspicious, fraudulent, abusive, or repeated return and refund requests.
Examples may include:
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Repeated claims of receiving damaged products without supporting evidence
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Returning products different from those supplied
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Returning used or damaged products
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False delivery claims
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Manipulation of product packaging
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Any attempt to obtain an unauthorized refund
Where legally permitted, we may restrict future orders or returns associated with fraudulent activity.
23. How to Contact Us for a Return
To request a return, replacement, exchange, or refund, contact our support team.
Email: jwellfad.business@gmail.com
Phone: 9875312932
Please provide:
Order Number:
Customer Name:
Phone Number:
Product Name:
Reason for Return:
Photos/Videos:
Requested Resolution: Replacement / Exchange / Refund
Our team will review your request and provide the next steps.
24. Important Customer Responsibility
Customers should inspect their package as soon as possible after delivery.
If the package appears visibly damaged, customers are encouraged to photograph the package before opening it.
Please retain the product packaging until you are satisfied that the product has been received in good condition.
Do not attempt to repair, modify, polish, resize, engrave, or otherwise alter a product that you intend to return.
25. Policy Changes
jewellfad.com may update or modify this Return & Refund Policy from time to time to reflect changes in our business practices, products, logistics arrangements, payment methods, or applicable legal requirements.
The latest version will be made available on our website.
Customers are encouraged to review this policy before making a purchase.
26. Contact Information
For questions regarding this Return & Refund Policy, please contact:
jewellfad.com
Business: Jewelry & Accessories
Email: jwellfad.business@gmail.com
Phone: 9875312932
Address: Green Ridge Apartment, Flat-211, Badu Road, Near Abdalpur Tata Sumo Stand, City & District: Madhyamgram (M), North 24 Parganas, West Bengal – 700155
Website: jewellfad.com
We appreciate your trust in jewellfad.com and are committed to providing quality Jewelry & Accessories products and a transparent customer service experience.